Terms & Conditions

About these terms

These Terms & Conditions (“Terms”) govern your use of the VapeShopifyMigration website and your engagement of our migration services. By accessing our website, requesting an audit, or engaging us, you agree to these Terms. If you are entering into these Terms for a business, you confirm you are authorised to bind that business. If you do not agree, please do not use our website or services.

If you and VSM sign a separate written proposal, statement of work or agreement (“SOW”) and it conflicts with these Terms, the signed SOW prevails for that engagement, to the extent of the conflict.

Definitions

• Services — the done-for-you migration and related work we provide.
• Audit — the free, non-binding review of your store we provide before an engagement.
• Quote / SOW — the written quote or statement of work defining scope, deliverables, timeline and fees.
• Deliverables — the migrated store and any custom work we create for you.
• Client Materials / Store Data — your content, products and the data in your store, including your customers’ personal information.
• Sign-off — your acceptance that the migration is complete.
• Fees — the amounts payable for the Services.
• Third-Party Services — services provided by others (e.g. hosting, payment gateways, age-verification).

Eligibility and authority

You must be at least 18 years old and legally able to enter into a contract, and authorised to act on behalf of the business you represent. You are responsible for the accuracy and completeness of the information you provide to us.

Our services

VSM provides done-for-you migration of e-commerce stores off Shopify and onto platforms you control — primarily WordPress and WooCommerce, and also Magento (Adobe Commerce) or BigCommerce — together with related setup. The exact scope, deliverables, timeline and price for your project are defined in your Audit and written Quote/SOW. Anything not expressly included there is out of scope.

Quotes, audits and changes

Your free audit is provided for assessment and is non-binding. A written quote/SOW sets out the fixed scope and price and is valid for [e.g. 14 days]. Work outside the agreed scope (change requests) will be quoted separately and may affect the timeline and price. We’ll confirm any change with you before carrying it out.

Your responsibilities

A smooth migration depends on both sides. Here’s what to expect from us and what we ask of you:

Legality of your products and your compliance

You are solely responsible for the legality of your products (including vape, ENDS, nicotine, kratom and CBD) and for your own compliance with all laws that apply to your business — including age-restriction, licensing, tax, labelling, advertising and shipping rules — in every market you sell to.

We can build your store and integrate compliance tooling (such as age verification), but we do not provide legal or compliance advice and are not responsible for your compliance, or for any platform’s or payment processor’s decision to approve or decline your business.

Fees, payment and taxes

Fees are set out in your quote/SOW. Unless agreed otherwise, we may require a deposit to begin, with milestone and final payments as stated. Accepted payment methods: [REPLACE: e.g. card, bank transfer]. Late payment may result in paused work and/or interest as permitted by law.

Fees exclude taxes unless stated, and you are responsible for any applicable taxes. Card payments are handled by our third-party payment provider; we do not store your full card details (see our Privacy Policy).

Refunds and cancellation

[REPLACE with your policy.] As a guide: your deposit secures your project slot and covers initial work. Before work begins, you may cancel and receive a refund of any amount not yet applied to work performed. Once work has begun, fees for work already completed are non-refundable. We do not refund for issues caused by inaccurate information, missing access, lack of backups, or changes you make yourself.

To cancel or request a refund, contact contact@vapeshopifymigration.com.

Timelines and delivery

We aim to complete most migrations within about 72 hours once we have the access and go-ahead we need. Timelines depend on your responsiveness, the complexity of your store and third-party services, and are estimates, not guarantees. We’ll give you a realistic timeline in your quote before work starts.

Acceptance and sign-off

On completion we’ll ask you to review and sign off the migration. If you do not raise issues within [e.g. 7 days], the work is deemed accepted. After sign-off, we revoke the access you gave us and delete our working copies of your data, as described in our Privacy Policy.

SEO and results disclaimer

We follow SEO best practices during migration — preserving your URL structure where possible, setting up 301 redirects, and carrying over metadata. However, we do not guarantee any specific search rankings, traffic, revenue or business results, which depend on many factors outside our control.

Intellectual property

On full payment, you own the migrated store and the custom deliverables we create for you. Your Store Data and Client Materials remain yours. We retain ownership of our pre-existing tools, methods, code, templates and know-how, and grant you a licence to use them only as part of your deliverables. Third-party and open-source components remain subject to their own licences.

Confidentiality, NDA and data protection

Each party will keep the other’s confidential information confidential. An NDA is available and, where signed, applies. Our handling of personal data is governed by our Privacy Policy, and for your store’s customer data we act as your processor under a Data Processing Agreement (DPA), available on request. We use least-privilege access and delete credentials after sign-off.

Third-party services and platform independence

VapeShopifyMigration is independent and is not affiliated with, endorsed by or sponsored by Shopify Inc. “Shopify”, “WooCommerce”, “WordPress”, “Magento” and “BigCommerce” are trademarks of their respective owners.

Third-party services (payment gateways, hosting, age-verification and others) are provided by those third parties under their own terms. We are not responsible for their availability, pricing, approval decisions or changes.

Warranties and disclaimers

We warrant that we will perform the Services with reasonable skill and care. To the fullest extent permitted by law, and except as expressly stated in these Terms, the Services are provided “as is” and we disclaim all other warranties. We do not warrant uninterrupted or error-free third-party services, or that any platform or payment processor will accept your business.

Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or in connection with these Terms or the Services is limited to the fees you paid us for the relevant engagement. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill, or data loss (including where you did not keep backups). Nothing in these Terms limits liability that cannot be limited by law.

Indemnification

You agree to indemnify and hold VSM harmless from claims, losses and costs arising from your products, content, or Store Data, or from your breach of these Terms or of any laws applicable to your business (including rules on age-restricted products).

Term and termination

These Terms apply while you use our website or Services. Either party may terminate an engagement for a material breach that is not cured within [e.g. 14 days] of notice, or for non-payment. On termination, fees for work performed remain payable, and any clauses that by their nature should survive (including intellectual property, confidentiality, liability and indemnity) continue to apply.

Force majeure

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including third-party platform outages or policy changes, internet or hosting failures, or acts of government.

Changes to these terms

We may update these Terms from time to time. The “Last updated” date above shows the current version, and continued use of our website or Services after a change means you accept the updated Terms. Previous versions are available on request.

Governing law and disputes

These Terms are governed by the laws of [REPLACE: state / country], and the courts of [REPLACE: venue] have jurisdiction, subject to any dispute-resolution process below. The parties will first try to resolve any dispute informally by contacting each other. [Optional: any unresolved dispute will be settled by binding arbitration in [venue].]

General

These Terms, together with any signed SOW and our Privacy Policy, are the entire agreement between us. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a term is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor. We act as an independent contractor, not your employee, partner or agent. Notices may be sent to the contact details below.

How to contact us

Questions about these Terms? Contact us:

Frequently asked